1. Who We Are

R+1 is a business unit of Red Stores LLC. We create artificial-intelligence software that helps retailers optimise operations, inventory, pricing and sales. For any privacy question write to privacy@rplus1.ai. If a Data Protection Officer or similar contact is required in your jurisdiction, you may reach that role through the same address.

2. Scope of This Policy

This policy applies whenever we handle personal information through:

• rplus1.ai and associated websites

• The R+1 web application, mobile interfaces and application programming interfaces

• Integrations with point-of-sale, enterprise-resource-planning or other client systems

• Marketing and sales efforts, including account-based outreach by email, LinkedIn, WhatsApp and telephone

We serve clients worldwide and comply with local and global data-protection principles.

3. Personal Information We Collect

We may collect:

• Business contact information, for example names, corporate email addresses, telephone numbers and job titles

• Authentication and usage information, for example usernames, hashed passwords, IP addresses, browser type, device identifiers and clickstream logs

• Retail-operations information, for example stock-keeping-unit codes, product descriptions, inventory counts, sales transactions, staffing schedules and store performance indicators

• Communications, for example messages, meeting notes, support tickets and call recordings where permitted

• Cookie and analytics information, for example pages viewed, time on page and campaign source

We do not intentionally collect special-category data or information about minors.

4. How We Collect Information

• Directly from users when they create an account, fill a form, request a demo or communicate with us

• Automatically through cookies, software development kits and server logs

• Through secure integrations that import operational data from client systems

• From reputable third-party sources such as public databases and lead-generation services

5. Why We Use Information and Our Legal Bases

We process personal information to:

• Provide, secure and support the R+1 platform, relying on contract performance

• Improve features and generate aggregated insights, relying on our legitimate interests

• Send product updates and marketing messages to business contacts, relying on legitimate interests or consent, always offering an opt-out

• Comply with legal obligations, resolve disputes and enforce terms, relying on legal obligation or legitimate interests

We never use client data to train our artificial-intelligence models. We analyse each client’s data only to create recommendations for that client, and we do not mix it with data from other clients.

We do not carry out fully automated decision-making that produces legal or similarly significant effects on individuals.

6. Sharing and Disclosure

We share personal information only when necessary with:

• Trusted hosting and infrastructure providers

• Sub-processors for analytics, email delivery, customer support, payments and security testing

• Professional advisers, auditors and insurers under confidentiality obligations

• Affiliates within the Red Stores group

• Competent authorities when the law requires it

An up-to-date list of sub-processors is available at rplus1.ai/subprocessors.

7. International Transfers

Personal information may be stored or processed in countries other than your own. Whenever data crosses borders we apply recognised safeguards, such as Standard Contractual Clauses, to keep it protected.

8. Retention

We keep personal information only as long as needed for the purposes described above. Typical retention periods are:

• Client platform data, [for example ninety days] after a contract ends

• Audit and security logs, [for example twelve months]

• Marketing-contact records, until a contact opts out or after [for example twenty-four months] of inactivity

Back-ups are deleted on a rolling basis within [number] days. We may retain data longer when required by law or to establish or defend legal claims.

9. Security Measures

We protect information with rigorous encryption in transit and at rest, strict access controls, regular penetration testing and continuous monitoring. Further details will be published at rplus1.ai/security.

10. Your Rights

Depending on your location you may:

• Access, correct or delete your personal information

• Object to or restrict certain processing

• Receive a copy of your information in a portable format

• Withdraw consent at any time without affecting prior processing

• Lodge a complaint with your data-protection authority

Send requests through the in-app privacy portal or write to privacy@rplus1.ai. We aim to respond within thirty days.

11. Cookies and Similar Technologies

We use essential cookies for authentication and load balancing, analytics cookies to understand product usage and functional cookies to remember preferences. You can manage cookies in your browser settings and opt out of analytics through the banner shown on your first visit.

12. Changes to This Policy

We may update this policy from time to time. When we make material changes we will notify account owners by email and post the revised policy at rplus1.ai/privacy with a new “Last updated” date.

13. Contact Us

For any privacy-related question or concern email privacy@rplus1.ai.